Question 1

What does Outsourcery do?

Accepted Answer

Outsourcery helps UK businesses hire highly skilled remote professionals from South Africa across key business functions. We provide dedicated support in areas such as operations, customer support, sales, marketing, finance, and more. Your remote professional works as part of your team, while we manage employment, payroll, HR and compliance behind the scenes.

Question 2

How is Outsourcery different from freelancers or agencies?

Accepted Answer

Outsourcery provides structured, long-term remote professionals rather than ad hoc support. Freelancers can be inconsistent and difficult to scale. Recruitment agencies place candidates but leave the employment and management to you. Outsourcery combines both. You get a dedicated professional integrated into your team, with the support, structure and reliability of an established organisation.

Question 3

Why do you source talent from South Africa?

Accepted Answer

South Africa offers a strong pool of highly skilled professionals with excellent English communication and a high level of professionalism. There is also significant overlap with UK working hours, allowing for real-time collaboration. This makes South Africa an ideal location for building remote teams that integrate smoothly into UK businesses.

Question 4

What types of businesses do you work with?

Accepted Answer

Outsourcery works primarily with UK SMEs, founders and growing businesses that need to add capacity without increasing internal pressure. This includes companies looking to scale operations, improve efficiency, or access specialist skills without committing to traditional hiring structures.

Question 5

What roles can Outsourcery provide?

Accepted Answer

Outsourcery provides remote professionals across all core business functions. This includes operations and admin support, customer support, sales and marketing, finance and accounting, IT and engineering, creative roles, legal and compliance support, property specialists, and AI and automation expertise. We match you with professionals based on your specific business needs.

Question 6

Can I hire more than one role?

Accepted Answer

Yes. Many clients start with one role and expand into multiple functions as their business grows. Outsourcery supports building single roles or entire remote teams across different departments.

Question 7

Will the remote professional work in my systems?

Accepted Answer

Yes. Your remote professional works within your systems, tools and processes. They attend your meetings, follow your workflows and operate as part of your team.

Question 8

What is the difference between FLEX and DIRECT?

Accepted Answer

FLEX is a flexible monthly model, starting from 20 hours per month. It is ideal for businesses that need adaptable support or specialist input. DIRECT is for hiring a dedicated full-time remote professional who works exclusively with your business and becomes fully embedded in your team. We will help you choose the right model based on your needs and growth plans.

Question 9

Which hiring model is right for me?

Accepted Answer

This depends on your workload, budget and how embedded you want the role to be. If you need flexibility or part-time support, FLEX is usually the best fit. If you need a full-time team member, DIRECT is more suitable. We will guide you through this during your initial conversation.

Question 10

What is the FLEX hiring model?

Accepted Answer

FLEX is our fractional hiring model. It gives you access to premium remote support professionals on a monthly subscription, starting from 20 hours a month, without committing to full-time headcount.

Question 11

What roles are available through FLEX?

Accepted Answer

FLEX is designed for support roles such as virtual assistants, marketing support, customer support, and operational roles. These professionals take ownership of their role and integrate into your team.

Question 12

Can FLEX scale from part-time to full-time?

Accepted Answer

Yes. FLEX can scale from fractional hours up to full-time support. Many clients start part-time and increase hours as their needs grow, without restarting the hiring process.

Question 13

How flexible is the FLEX model?

Accepted Answer

FLEX runs on a monthly subscription. You can scale hours up or down as your needs change, making it ideal for fluctuating workloads or evolving priorities.

Question 14

How quickly can FLEX support start?

Accepted Answer

In many cases, FLEX support can be allocated within 48 hours, depending on role requirements and availability, allowing you to move quickly without long recruitment timelines.

Question 15

Who employs the FLEX team member?

Accepted Answer

Outsourcery employs the team member. We manage payroll, leave, HR, and compliance, so you avoid employment risk while gaining embedded support.

Question 16

How is time tracked on FLEX?

Accepted Answer

All time is transparently logged and shared with you. You can clearly see how hours are used and where value is delivered.

Question 17

What if the FLEX team member is not the right fit?

Accepted Answer

If the fit is not right, we arrange a talent swap as quickly as possible to ensure continuity with minimal disruption.

Question 18

What support do FLEX clients receive?

Accepted Answer

Every FLEX client has a dedicated Client Success Manager, structured onboarding, regular check-ins, and HQ support to ensure ongoing performance and alignment.

Question 19

What is the DIRECT hiring model?

Accepted Answer

DIRECT is our full-time hiring model. It allows you to hire a dedicated remote professional for any remotable role, while Outsourcery remains the legal employer.

Question 20

What roles can be hired through DIRECT?

Accepted Answer

DIRECT can be used for any remotable role across operations, finance, marketing, sales, technology, data, legal, and more.

Question 21

Is DIRECT only for full-time roles?

Accepted Answer

Yes. DIRECT is designed for full-time hires where consistent ownership and long-term capacity are required.

Question 22

How long does it take to hire through DIRECT?

Accepted Answer

Most DIRECT roles are filled within 28 days. We handle sourcing, vetting, and shortlisting so you only meet candidates who meet your requirements.

Question 23

Who employs the DIRECT hire?

Accepted Answer

Outsourcery remains the employer. We manage contracts, payroll, benefits, leave, and compliance while you manage the day-to-day work.

Question 24

What onboarding support is included with DIRECT?

Accepted Answer

DIRECT includes structured setup and onboarding support to ensure a smooth start, with ongoing HR and compliance managed by Outsourcery.

Question 25

Is DIRECT cost-effective compared to UK hires?

Accepted Answer

Yes. DIRECT typically saves up to 40% compared to equivalent UK hires, without compromising on quality, professionalism, or time zone alignment.

Question 26

How quickly can I get started?

Accepted Answer

With FLEX, you can typically get started within a few days. With DIRECT, we provide a shortlist of candidates in under 28 days. Timelines may vary depending on the role, but the process is designed to be significantly faster than traditional hiring.

Question 27

How does the hiring process work?

Accepted Answer

1. Tell us what you need: share your role, hours and goals. We help you choose FLEX or DIRECT. 2. Meet your shortlist: we source and pre-screen talent, or match you with our existing team. You interview the top candidates. 3. Start and scale: we handle contracts and setup. You onboard, we support, and the role grows with your business.

Question 28

Is there a minimum commitment?

Accepted Answer

FLEX runs on a rolling monthly subscription. DIRECT is designed for longer-term full-time hires, with notice periods agreed upfront. We are always clear about commitments before you proceed.

Question 29

Who employs the remote professional?

Accepted Answer

All professionals are employed by Outsourcery. We handle employment contracts, payroll, HR and compliance. This allows you to benefit from a dedicated team member without the administrative or legal burden of direct employment.

Question 30

What happens if my remote professional goes on leave or is unavailable?

Accepted Answer

This depends on the hiring model. FLEX includes more built-in support and continuity through Outsourcery's managed model. DIRECT provides a dedicated full-time professional, with Outsourcery managing employment and HR, but continuity cover is not included in the same way. We will help you choose the right model based on your needs.

Question 31

How do you support performance and quality?

Accepted Answer

All Outsourcery professionals go through a structured recruitment and selection process. Once placed, they are supported by Outsourcery through onboarding, training and ongoing performance management. The focus is on long-term delivery and consistency, not just placement.

Question 32

Will the remote professional feel like part of my team?

Accepted Answer

Yes. Your remote professional works within your systems, attends your meetings and follows your processes. They are integrated into your day-to-day operations, while Outsourcery supports them in the background to ensure consistency and performance.

Question 33

Can I scale support as my business grows?

Accepted Answer

Yes. Flexibility is built into both hiring models. You can increase hours, expand into additional roles or build out a wider team as your needs evolve. Many clients start with one role and grow into multi-function support.

Question 34

Can I change roles or requirements over time?

Accepted Answer

Yes. As your needs change, we can adjust your support to ensure it continues to align with your business goals.

Question 35

How secure is Outsourcery?

Accepted Answer

Outsourcery operates in line with recognised data protection and compliance standards. We are GDPR compliant and ICO registered, and our professionals are trained in data handling and confidentiality. We also carry professional indemnity insurance.

Question 36

Is this just outsourcing?

Accepted Answer

No. The model is fundamentally different from traditional outsourcing. Outsourcery provides dedicated professionals who integrate into your team and work within your systems and processes, rather than task-based outsourcing. You maintain control of the work, while we manage the employment and operational support behind the scenes.

Question 37

Why not just hire locally?

Accepted Answer

Local hiring can be expensive, time-consuming and difficult to scale. Outsourcery allows you to access skilled professionals more quickly, reduce hiring costs and build flexible capacity without increasing internal complexity.

Question 38

Why not just use freelancers?

Accepted Answer

Freelancers can offer short-term support, but often lack consistency, accountability and long-term integration into your business.

Common questions, straight answers.

About Outsourcery

Roles and Services

Hiring Models

FLEX hiring model

DIRECT hiring model

Getting started

Employment, support and continuity

Flexibility, growth and security

Commercial considerations